Compliance & Governance
Frequently Asked Questions
Accessibility is considered throughout each stage of the software development and is included within user acceptance testing. There are a number of ways in which we use technology to help, such as only using reusable patterns that are compliant with WCAG, anddoing our utmost to ensure our applications support on-device tools such as screen readers, zooming, color adjusters etc.
According to AccessibleWeb.com, the web based EARL application scores 98/100 for accessibility and we will regularly re-check this score and evaluate ways in which we can improve accessibility.
If you would like to contact us RE accessibility, please do so by email at [email protected].
View our certificate here.
You can find technical information for our API’s here.
You can find an example of our BCP here.
Please note that for commercial and technical reasons, some details have been redacted from this document.
Ensuring the safety, resilience and robustness of the EARL applications and our organisation is one of our highest priorities. If you have any questions as to how we do this, please reach out to [email protected].
We are proud to have a total emissions (tCO2e) of just 3.5 metric tonnes per annum (2023 reporting). Nonetheless, we are working hard to achieve net zero emissions by 2050. You can find our carbon reduction plan here.
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Registered address
86-90 Paul Street, London, EC2A 4NE
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VAT Number
GB363519292
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Companies House Number
13153701
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Information Commissioner registration number
ZA912320
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Email Address
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ODS Code
H4X9H
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Phone Number
+44 (0) 1785 908002
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D-U-N-S Number
227634158
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We are Cyber Essentials + Certified. Our certificate can be found here.
Please contact us for our latest DPIA’s.
You can find our DSPT status on the NHS England website here.
The DCB0129 deliverables are ‘live’ documents and are subject to frequent change. The versions available here may not be the very latest available. If you require the most up to date versions, please email us at [email protected].
Our DTAC information can be found here
The EARL applications have been assessed as not being a medical device. You can download our medical device statement here.
Our last independent penetration test was undertaken in May 2024.
We achieved the highest possible assurance rating, for the fourth year in a row.
Please contact us if you would like more information.
Our fair processing notice and privacy statement can be found here.